As the Business Process Analyst at Cygnet West, Eleanor is responsible for managing the company’s business process mapping software and document management systems. Her expertise in this area has allowed her to work with all areas of the business to review, develop and implement efficient and effective processes.
With 9 years of experience in record keeping and 4 years of experience in mapping and improving business processes, Eleanor has been an asset in driving Cygnet West’s culture of continuous improvement. She has worked closely with our teams to identify areas of inefficiency and has implemented solutions to improve their efficiency. Eleanor’s knowledge of process improvement methodologies, such as Lean Six Sigma, has enabled her to streamline processes and eliminate waste.
Eleanor’s role also includes training and supporting our staff in the use of our business process mapping software and document management systems. As an experienced system administrator and trainer, she is able to effectively communicate our business processes and workflows with a range of audiences, ensuring that our teams are equipped with the knowledge and tools they need to work efficiently.